Terms and conditions
Website business location
ElliotClub.com is a Canadian business based in Québec. Therefore, all pertinent legislation from Québec and Canada is applied.
All prices are in Canadian dollars. All applicable taxes, as well as shipping and handling fees are charged extra. ElliotClub.com reserves the right to change the prices of the products offered on the website without warning.
Availability of products
Some products are not in stock. Therefore, the delivery time of these products could be longer than usual.
Deliveries can be made throughout Canada. Some restrictions may apply.
The products in the ElliotClub.com boutique are shipped to the address supplied by the buyer, generally to the residence. Shipping of the merchandise is generally done through Dicom, however other transport providers are also considered in an effort to reduce costs to the buyer.
Canada : The products in the ElliotClub.com boutique can be shipped almost anywhere in Canada.
United States : It is possible to have products shipped to the United States. These products are processed on a case by case basis.
Europe : Purchases to be shipped to Europe will be affected by heavy shipping costs. More information is available by contacting us at: [email protected]
If you are not satisfied with a product, contact us at: [email protected] as soon as possible. The product can then be returned to us within 30 days of reception. The product must be in its original package and in its original state for reimbursement to be possible. Please note that the original shipping and handling charges will not be reimbursed. The reimbursement will not be made until the product has been received by our customer service.
When returning a product, it is very important that :
The product be returned unused, in its original package, with all of the accessories, parts and user manuals initially included.
You include your contact information, including your name, address, telephone number and/or email address in order for us to communicate with you.
The product must be adequately packaged for the return in order to avoid additional damage which would not be covered by our return policy or guarantee.
Please note :
- This policy does not extend to products which have been used.
- Shipping and handling costs are not reimbursable. Only the cost of the product, including applicable taxes, is reimbursable. Shipping costs for the return are at the expense of the customer.
- ElliotClub.com will not be held responsible for the loss of or damage caused to a product during the return of the product. It is therefore imperative to entrust the product to a competent transporter.
If you wish to cancel your purchase, please contact [email protected] immediately. For orders that are cancelled after having been shipped, the shipping fee will be charged to the client.
If you wish to exchange your purchase, return the product within 30 days of reception in its original condition and packaging. You must include information regarding the replacement product. The return shipping fees, shipping fees for the new product and the difference in price between the products will be charged to the client. Do not hesitate to contact us at [email protected].
Unless otherwise stated, ElliotClub.com must be used by individuals for non-lucrative purposes. The display, use or downloading of any element of the site for lucrative purposes is not permitted. It is also not permitted to reproduce any element for the site in anyway, without the written consent of ElliotClub.com.
All logos and trademarks on the ElliotClub.com website are the exclusive property of the logo and trademark holder.
Identity and information protection
ElliotClub.com commits to protecting all information shared by the clients. Strict confidentiality, security and integrity procedures are followed for all data.
To prevent non-authorised access, please supply accurate information and ensure appropriate use of information. We follow accepted norms in the protection of the personal information that has been supplied to us. Please note, however, that no method of transmission through the internet and no method of electronic storage are completely reliable. Therefore, we cannot guarantee absolute security. Please contact us with your inquiries at [email protected].